Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy. TASKS - Support (50%) - Resolve advanced L2 tickets: database usage, SQL queries, source code review - Investigate complex incidents, access the code, and understand how it works - Apply targeted code changes to resolve incidents - Standard ticket management: validate, qualify, and track incidents through to resolution - Provide second-line support to users and other support teams - Manage and maintain product catalog/taxonomy attributes across internal platforms - Modify and administer Freshdesk at the scripting/code level - Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features Development (50%) - Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks - Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET) - Build internal support tools - Develop AI-powered tools for Support (MCP projects) - Contribute ideas and prototypes for applying AI to support processes
Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks - Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL - Ability to read/understand code and troubleshoot to eliminate bugs - Ability to document and communicate technical solutions to non-technical users - Excellent analytical skills, autonomy, and initiative - Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams - Experience using version control systems like Git and comfortable working with branches - Fluent written and spoken English - Proactive, versatile, and not afraid of challenges or moving between code and user-facing support NICE TO HAVE skills - Previous experience in L2/L3 technical support roles - Experience monitoring deployments/products through Kibana and Grafana - Experience with product taxonomy/catalog management - Interest or experience in applied AI / automation (MCP, AI-assisted scripting) - Experience with Freshdesk or similar ticketing platforms - Experience in frontend technologies such as React, Vue, CSS - Knowledge of DDD/Hexagonal Architecture
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