TROUVE TES PROCHAINES MISSIONS FREELANCE ET PROPULSE TA CARRIÈRE !

Rattaché au Chief Product Officer, en tant que Documentation Manager, vous serez responsable de la stratégie, de la qualité et de l'exécution de toute la documentation liée aux produits de mon client : Documentation fonctionnelle et technique (APIs, SDKs, dashboards, interfaces utilisateurs, guides réglementaires et contenus d'onboarding). Vous collaborerez étroitement avec les équipes Produit, Engineering, PSO, Customer Success et Compliance pour faire de la documentation un levier d'adoption, de support et de réassurance pour les clients B2B (Banques). Missions principales Vision & stratégie * Définir la roadmap documentaire en lien avec la roadmap produit. * Instaurer une culture de la documentation produit dans l'entreprise (processus, qualité, timing). Structuration & production * Organiser et faire évoluer l'équipe documentation (2 à 3 Technical Writer en cible) * Superviser la production de contenus techniques (APIs, SDKs), fonctionnels (dashboards, onboarding), et réglementaires (conformité, sécurité). * Définir des standards de qualité, de ton et de structure pour la documentation. * Production de la documentation Produit en appui des Technical Writers Collaboration & coordination * Travailler main dans la main avec les Product Managers, Program Manager, Application Managers, Product Owners, Professional services. * Participer aux rituels agiles pour anticiper les besoins en documentation. Pilotage & amélioration continue * Suivre les KPI documentaires (adoption, satisfaction, support load). * Mettre en place des boucles de feedback avec les clients et les équipes internes. * Automatiser (ou faire automatiser) les workflows de publication et de versioning.

You will work closely with Risk department and become a key partner in both their day-to-day operations and strategic projects. This is a unique opportunity to work at the intersection of data and risk management. You will play an instrumental role in ensuring our payment solutions remain secure, efficient and scalable. Your mission - Strategic Project Collaboration : Partner closely with Risk on strategic initiatives, contributing to all phases of projects - ideation, data exploration, solution development, and final implementation. - Operational Support and Optimization : Provide hands-on support to the department's daily operations by automating routine processes, developing scalable solutions, and delivering ad hoc analyses. - Domain Ownership and Enablement : Act as the go-to data expert within the department, taking full ownership of all data-related inquiries and processes. Empower team members by developing resources and delivering training that facilitates self-service analytics and promotes effective data usage across the team. - Internal Data Strategy : Help shape our data strategy by actively contributing to internal guidelines and best practices, suggesting process enhancement and adoption of new tools., When IT comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions-myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we're looking for Consultant Operations Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let's make it happen! About the role: In this role you will support our self-employed field sales teams in France, ensuring a best-in-class support system for our growing sales teams. You'll be responsible for supporting Consultants through the sales cycle from first customer interaction to a customer doing their first transaction with us, allowing the sales team to focus on selling. You'll be the go-between for the self-employed channel in the business providing insights, feedback and support to ensure the Consultants have everything they need to meet our sales goals. What you'll do: * Support the self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS * Prepare and review contracts for signing and manage communications related to the sale * Generate reports and presentations of sales funnels for the Consultant's and wider business * Resolve any issues impacting a Consultant's ability to onboard a customer * Track orders and investigate shipping delays for customers waiting on products * Identify where improvement is needed in sales practices and make suggestions for improvements * Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready, * Vibrant international team operating in hi-tech environment * Annual salary reviews, promotions and performance bonuses * myPOS Academy for upskilling and training * Unlimited access to courses on LinkedIn Learning * Annual individual training and development budget * Refer a friend bonus as we know that working with friends is fun * Teambuilding, social activities and networks on a multi-national level What we offer: * Private Health Insurance (50% coverage) * Food allowance - 11,5 EUR per day (50% coverage) * 25 days annual holiday

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It's a missed opportunity. Business software shouldn't just record financial activity - it should run it., We are looking for a capable, diligent, and proactive Italian or Spanish-speaking Know Your Customer (KYC) Analyst to join our Operations team. Someone who comes from a tech-driven environment and feels at ease using modern tech tools, just like we do at Swan. In this position, you will be responsible for conducting detailed customer due diligence to prevent our organization from being misused for money laundering, financial fraud, and other financial crimes. Our teams are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!, * Conduct detailed customer due diligence, perform risk assessments, and make sure each customer complies with our company's KYC policy. * Gather necessary information and documents from new customers and verify them effectively. * Ensure complete, accurate, and timely data entry of KYC records into the appropriate systems. * Stay abreast of regulatory changes and updates regarding KYC and AML standards. * Collaborate with the Compliance team in order to refine and optimize company's KYC policies. * Ensure confidentiality of investigations and exchanges Fraud Analysis: * Assess and make recommendations to mitigate potential risks of financial fraud, money laundering, and terrorism financing. * Use analytical tools and techniques to detect fraud, trends, patterns and provide actionable insights to enhance business risk strategies. Client Relations: * Building and establishing strong relationships with clients is a key aspect of this role. You will be acting as the main point of contact for KYC-related interactions, answering customers' questions and requests * Improve documentation (Help Center) by implementing any ideas that allow for better client onboarding (articles, FAQ, etc.) * Work effectively with all teams (Product, Engineering, Compliance, Operations, and Sales) to improve and develop new processes., When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area., * A 30-minute video call with our Talent Acquisition Specialist to get to know you, understand your career expectations, and answer your questions * A take-home case study followed by a debrief with Daniela, our KYC Team Manager. * An Interview with Alexandra, our Lead KYC, and Maxime, our Chief Service Officer.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.