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The (Contractor) Senior Global Infrastructure Specialist will provide dedicated and focused technical support on the unique IT architecture, hardware and software solutions supporting the manufacturing plants located in Maryland Heights and Noblesville, IN. Focus will be supporting IT Security initiatives including implementing Microsoft best-practices, resolving or mitigating vulnerabilities, and other data/infrastructure hardening tasks. Additional tasks include tier 2 or 3 support for daily incidents. The position reports to the North America Infrastructure and Network Manager in Maryland Heights, Missouri. Work Schedule: Monday - Friday 8am - 5pm, *Partnering with global IT team to review and participate in IT projects based around data/system hardening and vulnerability remediations. *Provides dedicated technical support, installation and configuration services primarily through in bound ServiceNow tickets on IT provided solutions and infrastructure connectivity enabling plant production, which includes unique desktop systems, servers, software, and manufacturing systems. *Assist in troubleshooting and resolving various technical manufacturing related problems and answering internal and/or vendors queries from specific technology areas such as computer hardware and software systems. *Supports short & long-term IT project deliverables of manufacturing systems solutions for the company. *Provide support and documentation for incidents and problems as required. *Participates in request fulfillment on activities and tasks that require the specific knowledge of plant IT infrastructure, network permissions or physical plant access capabilities of the Manufacturing Technical Support Analyst. Works with both Service Desk and team supporting ServiceNow to ensure Service Catalog fulfillment workflows supports local fulfillment activities. *Provides tier 2 and 3 support and works alongside technical owners as new technologies or procedures are being implemented that affect or impact the business or manufacturing infrastructure. *Responsible for providing plant-specific requirements to the IT resources working on solutions, learning the new technologies, modifying procedures, participating in implementing new technologies, communicating changes, and updating procedures and documentation. *Maintains accurate and timely updates to tickets; uses and contributes knowledge to an internal knowledge base, documenting procedures for installation and troubleshooting. *Independently identifies, troubleshoots, documents, and resolves issues, collaborating and escalating complex problems according to escalation procedures, including appropriately identifying the level of urgency. *Knows when to escalate to resolve issues impacting manufacturing capabilities, ensure adherence to security, compliance, or other internal policies. *May be assigned to participate in Critical Incidents impacting manufacturing operations by participating by acting as liaison between Incident Manager and stakeholders when issues are reported, ensuring tickets are updated and communications are made as appropriate to end users, Service Desk and executive stakeholders. *Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA,EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.) Department Specific / Non-Essential Functions: *Participate in staff meetings and team meetings as required. *Develop understanding of general industry usage of supported technologies. *Develop basic understanding of business processes and business dependencies on supported technologies. *Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives. *Other duties and projects as assigned with or without accommodation.