Implicity
Artificial Intelligence & Big Data lead to paramount progresses in Healthcare, and Implicity has a leading position to shape the future of Cardiology. Implicity created a SaaS cloud-based & AI-driven platform, that automates the cardiac remote monitoring of: * External devices, like weight scales for instance Implicity remote monitoring platform was designed by Dr Arnaud Rosier, cardiologist, to provide hospitals with a complete solution to effectively monitor their patients. Medical teams can now have a far better focus on prevention/treatment, bringing the best care at the best time, instead of struggling in admin/data burden. No other company in the world is able to compete with their: * Powerful algorithms, that bring the greatest support to cardiologists for diagnostics The predictive algorithm brings a preventive dimension to the monitoring of cardiac rhythm diseases, heart failure and other cardiovascular diseases. And by avoiding hospitalization, Implicity meets the challenges of healthcare costs control. To put in a nutshell, Implicity saves thousands of lives at a lesser cost… ????
MISSION
Implicity is seeking a dynamic, experienced, and highly entrepreneurial Lead Service Manager to spearhead the creation and development of our new service division. This is a ground-floor opportunity to define the strategy, build the infrastructure, launch innovative medical services offerings (like monitoring for disconnected patients), and ultimately lead all service operations for Implicity. Initially reporting to the Head of Customer Success, this role is envisioned to quickly evolve into leading an independent entity. If you are a builder, a leader, and passionate about creating impactful services within the cardiac health tech space, this role is for you., * Build & Strategize: Define the scope, strategic direction, operational blueprint and roadmap for continuous improvement of a new portfolio of services for physicians and patients complementing Implicity's core platform offerings. * Launch Medical Services: Lead the design, development, and successful launch of new value-added service offerings creating value for physicians and patients. an initial focus on initiatives like services for hard to reach patients (offline patients, disabled or complex patients). Determine and implement the optimal delivery model (internalized teams, external partners / self-employed professionals, or hybrid). * Manage & Integrate: Assume leadership and operational responsibility for our existing service lines (e.g., Nurse Heart Failure support, Billing services), ensuring seamless integration with our technology, outstanding quality for patients and doctors from onboarding and integration in the medical practice to chronic care and alert management with the prescribers. * Lead & Develop: Build, manage, and mentor a high-performing service team including nurses and other professionals as the entity grows. Foster a culture of excellence, patients and physicians-centricity, and continuous improvement aligned with Implicity's values. * Coordinate & Collaborate: Work closely with cross-functional teams at Implicity, including Product Development, Sales, Marketing, Customer Success, Data Science, and R&D, to ensure service offerings are aligned with market needs, platform capabilities, and company objectives. * Operational Excellence: Establish KPIs, monitor service performance, manage budgets, and implement processes to optimize efficiency, quality, and satisfaction for both clinical users and patients. * Project Management: Effectively manage multiple service development and operational projects simultaneously, ensuring timely delivery within scope and budget. This is a pivotal role with high visibility and potential for direct impact on company success and patient lives. It is a unique opportunity to be a foundational leader in a new strategic venture at Implicity.
PROFIL RECHERCHÉ
Do you have experience in Slack?, Do you have a Master's degree?, Bachelor's degree in Business, Healthcare Management, Engineering, Nursing or a related field is preferred (equivalent practical experience will be strongly considered). Minimum of 5 years of experience in a service management role, including direct experience leading and managing medical service teams interfacing with doctors Experience within the healthcare sector, specifically the cardiac domain (Remote Patient Monitoring, CIEDs, cardiology workflows), is highly preferred. Familiarity with healthcare service operations is a significant advantage. Demonstrable track record of successfully building and scaling a service function, department, or entity from the ground up, ideally within a technology or healthcare context. Advanced proficiency in Microsoft Excel (or equivalent spreadsheet software) for data analysis, reporting, KPI tracking, and operational modeling is key. Strong proficiency with CRM systems (e.g., Salesforce, HubSpot, etc.) for managing service operations, customer interactions, and reporting. Demonstrated ability to quickly learn and master new software applications and tools relevant to service management and operations. You have an entrepreneurial spirit, a strong bias for action, comfort with fast changing environment, and the drive to create something new. You thrive in environments where you can define the path forward. Exceptional organizational and project management skills with a history of successfully delivering complex projects. Highly adaptable and resilient, able to navigate changing priorities and evolving organizational structures within a fast-paced tech company. Self-motivated and able to work independently, taking ownership and driving initiatives forward. Excellent interpersonal, communication, and influencing skills.
Secteur
Accueil, Administration et Service Clientèle
Lieu
Paris
Durée
Plein temps (> 32 heures)
Fréquence
Paiement annuel
Rémunération
70000 - 60000
Rémunération journalière
60000€ min - 60000€ max
Date de publication
19/06/2025
Type Mission
Freelance
Compétences
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