Global Enterprise Partners is seeking an experienced Customer Service Processes Manager with a strong background in customer service and CRM technical ecosystems. This role involves leading transformation programs, managing cross-functional business processes, and ensuring effective customer service operations.
* 10+ years of experience in customer service teams working with various customer types (wholesale, B2B, DTC, Retail, FMCG).
* Knowledge of customer service and CRM technical ecosystems.
* Experience in leading transformation programs with strong cross-functional business knowledge.
* Proficiency in online and offline business operations, CRM systems, customer service platforms, and project management.
* Lead customer service transformation programs, ensuring alignment with strategic goals and maintaining high standards of performance.
* Develop and maintain strong peer relationships, collaborating effectively across functions.
* Plan and execute customer service initiatives, ensuring they meet business objectives.
* Provide comfort and confidence to higher management, driving results and managing conflicts effectively.