We are looking for a passionate Operational and Marketing Assistant who thrives in managing tourism activities, luxury concierge services, and digital marketing. You will play a key role in executing our daily operations, improving the employee experience, and ensuring customer satisfaction.
Duration: Full-time - 37 hours per week
Days off: Thursday and Friday
Remote work: Tuesday
On-call duties: Night phone duty, on-call Saturday and Sunday from 8:00 PM to 10:30 PM
Working hours: 9:00 AM - 12:30 PM and 1:30 PM - 5:30 PM from May to September
Tasks
1\. Operational Management and Administrative Support
* Assist in the recruitment process by sourcing and pre-selecting qualified candidates.
* Coordinate interviews and facilitate new employee onboarding.
* Provide basic technical support for employees using management tools and applications.
* Manage booking synchronization and scheduling.
* Handle customer relations via email, phone, and WhatsApp.
* Conduct quality audits and compile tour guide performance reports.
* Account for tips.
2\. Tour and Event Management
* Integrate tours into our booking platforms (TicketingHub).
* Manage customer bookings and track guide attendance.
* Promote company activities at the end of tours.
* Ensure smooth service execution (calling guides, handling unexpected issues).
3\. Luxury Concierge Services
* Respond to customer requests with professionalism and courtesy.
* Make reservations for restaurants, hotels, and tourist activities.
* Provide relevant recommendations and information on local events and attractions.
* Anticipate client needs and offer personalized solutions.
4\. Digital Marketing and Communication
* Create and manage engaging content for social media and websites.
* Optimize SEO and ensure natural referencing of blog articles.
* Write, plan, and publish social media posts.
* Use AI tools for content creation and trend analysis.
* Analyze campaign performance and adjust marketing strategies accordingly.
Do you have experience in Microsoft Excel?, * Excellent organizational skills and ability to use management tools effectively.
* Proficiency in various software programs and time management.
* Strong interest in the tourism sector, luxury concierge services, and digital marketing.
* Natural leadership skills and keen attention to detail.
* Proficiency in Excel/Google Sheets and technical skills.
* Enthusiastic learner, adaptable to new tools and technologies.
* Excellent command of English (C1 level) and French (B2 level). Knowledge of an additional language is a plus.